Privacy Policy

1. Introduction

Neatlogs Pvt Limited ("Neatlogs," "we," "us," or "our"), incorporated in New Delhi, India, operates the Neatlogs platform—an AI agent debugging and observability service. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

Account Information: Name, email address, organization name, and other details you provide during registration.

Service Data: Traces, logs, agent execution data, comments, and task information you send to or create within the platform.

Automatically Collected Data: IP address, browser type, device information, operating system, referring URLs, pages visited, and timestamps.

3. How We Use Your Information

• To operate, maintain, and improve the Neatlogs platform.
• To send account notifications, security alerts, and product updates.
• To understand usage patterns and improve features and performance.
• To detect, prevent, and address fraud, abuse, and security threats.
• To comply with applicable laws, regulations, and legal processes.

4. Data Storage and Security

Your data is hosted on Amazon Web Services (AWS) in the US West region. We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews.

We retain your data for as long as your account is active. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

5. Sharing of Information

We do not sell your personal data.

We may share information with trusted service providers (hosting, analytics, email delivery), when required by law, in connection with business transfers, or with your explicit consent.

6. Your Rights

Depending on your location, you may request access, correction, deletion, or export of your personal data. You may also opt out of marketing communications at any time. Contact us at hello@neatlogs.com to exercise these rights.

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and understand how you interact with our platform. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Neatlogs is not intended for individuals under 16. We do not knowingly collect personal data from children.

9. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on our website with an updated date.

11. Contact Us